NotifyMe Inc. (a Canadian federal corporation) operates NotifyMeRV. This policy explains what personal information we collect, how we use it, and the choices you have. This policy is written to align with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who we are
NotifyMeRV is a safety-alert service for RV owners. A weatherproof sticker on your RV lets anyone who spots a problem send you an instant alert, without downloading an app. NotifyMeRV is operated by NotifyMe Inc., a Canadian federal corporation. You can reach us any time at info@notifymerv.ca.
2. Information we collect
Information you give us
- Account details — your name, email address, and mobile phone number, so we can create your account and send alerts.
- Vehicle details — information about the RV or property you register, and optionally a license plate and province/state if you choose to enable plate lookup.
- Payment information — your subscription is processed by Stripe. We never see or store your full card number; Stripe handles it securely on our behalf.
Information from people who report a problem
- When someone scans your sticker or enters your ID, they can submit a short description, the issue type, an optional photo, and the location where they spotted the problem. This information is sent to you as an alert.
- Reporters are not required to create an account or identify themselves. We do not share your name, phone number, or email with them.
Information we collect automatically
- Basic technical and usage data — such as device or browser type, and limited log data — to keep the service secure, prevent abuse, and understand how it is used.
3. How we use your information
- To deliver alerts to you by SMS and email, and to show you your alert history.
- To create and manage your account and process your subscription.
- To screen submitted photos and notes for inappropriate content before they reach you.
- To prevent spam, fraud, and misuse, and to keep the service safe and reliable.
- To respond to your questions and send you service-related messages.
4. How we share information
We do not sell, rent, or trade your personal information. We share it only in these limited situations:
- Service providers — trusted companies that help us run the service (for example, payment processing, SMS and email delivery, and cloud hosting), who may only use your information to perform work for us.
- Legal reasons — if required by law, or to protect the safety, rights, or property of our users or the public.
- Business transfers — if the business is sold or reorganized, your information may transfer as part of that transaction, subject to this policy.
5. Where your information is stored
Your information is stored on cloud servers located in Canada. It may be accessed or processed by our service providers in Canada and the United States to operate the service.
6. How long we keep it
- Reports and alerts — up to 3 years, so you can review your history and for safety records.
- Photos submitted with reports — up to 12 months.
- Account information — for as long as your account is active, and up to 2 years after you close it.
- Technical logs — up to 90 days.
Some information may be kept longer in anonymized form for safety and fraud-prevention purposes.
7. Your choices and rights
Under PIPEDA you have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw consent, subject to legal and contractual limits. To opt out of alerts, reply STOP to any text message or update your account preferences. To make a request, email us at info@notifymerv.ca — we respond within 30 days.
8. Security
We use reasonable technical and organizational measures to protect your information, and we limit who can access it. No online service can be guaranteed to be perfectly secure, so we cannot promise absolute security — but we work to protect your information and to notify you if a serious issue ever affects it.
9. Children
NotifyMeRV is intended for adults. It is not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in their province or state.
10. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date above and, where appropriate, notify you. Continuing to use NotifyMeRV after an update means you accept the revised policy.
11. Contact us
Questions about your privacy, or want to make a request? Contact our Privacy Officer, David Boe, at info@notifymerv.ca.
Draft for review. This document is a working draft and has not yet been reviewed by legal counsel.